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A key factor to realizing the reliability and trust required by SOA team members is to ensure that they use a common communications framework based on common vocabulary, definitions, concepts, methods, and a common understanding of the target state the team is collectively working to attain. To achieve this common understanding requires common education, not just in general topics pertaining to service-orientation, SOA, and service technologies, but also in specific principles, patterns, and practices, as well as established standards, policies, and methodology specific to the organization.

Combining the pillars of teamwork and education establishes a foundation of knowledge and an understanding of how to use that knowledge among members of the SOA team. The resulting clarity eliminates many of the common risks that have traditionally plagued SOA projects.